Frequently Asked Questions
Where can I use this vacuum?
You can use it on mattresses, beddings, cushions, pillows, sofas, curtains, carpets, upholstered furniture and fabric-covered surfaces where dust mites commonly live.
Does the vacuum kill dust mites or just remove them?
Out Dust Mite dust has UV light and strong suction to both kill and remove dust mites, their eggs, and allergens.
Where are you located?
Our head office is located in Brisbane, Australia
How much does shipping cost?
Shipping is free on all orders to Australia.
How often should I use the vacuum for best results?
[Answer to above question]
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.